This unit applies to staff who have a leadership role. It applies to the manner in which they conduct themselves, the initiative they take in influencing, assisting and guiding others, and to the way they manage their own role and responsibilities.

Competence in this unit requires consistently high levels of self management and behaviours that exemplify the desired standards within the organisation. This involves the candidate earning the trust and respect of the team and acting as a role model at all times.

This role is undertake by staff with managerial responsibility (people management or operational/ specialist management).

ELEMENT

PERFORMANCE CRITERIA

1. Influence individuals and teams in a positive manner

1.1. Encourage, value and reward individual and team efforts and contributions

1.2. Promote accountability of work undertaken by individuals/teams by communicating roles, responsibilities and expectations clearly

1.3. Gain positive acceptance and support for information and ideas from the team

2. Make informed decisions

2.1. Gather and organise information relevant to the issue/s under consideration

2.2. Involve individuals/teams to actively participate in the decision making process

2.3. Determine preferred course of action after risks and options are examined and assessed

2.4. Communicate decisions to individuals/teams clearly and in a timely manner

2.5. Prepare plans to implement decisions after agreement by relevant individuals/team

2.6. Monitor the implementation and impact of decision using reliable feedback processes

3. Enhance the image of the enterprise

3.1. Conduct business in a way that is consistent with enterprise standards and values

3.2. Note and promptly discuss with the appropriate person, any inappropriate values and standards exhibited within the organisation, using established communication channels

3.3. Consistently display a very high standard of personal presentation in line with organisational expectations and policies

4. Demonstrate high standards of personal and management performance

4.1. Contribute to developing a reputable organisation which has integrity and credibility, through personal performance and behaviours

4.2. Ensure standards of personal and management performance are consistent with enterprise requirements

4.3. Provide a positive role model for others through personal and managerial performance

4.4. Develop and implement plans in accordance with enterprise goals and objectives

4.5. Develop, set and monitor key performance indicators and targets within the team/enterprise business plans

Required skills

coaching and mentoring skills to encourage and develop team members effectively

communication skills to conduct effective informal and formal meetings, to communicate effectively with personnel at all levels, and to provide effective feedback

effective goal setting skills to be able to set realistic but challenging goals for team members

interpersonal skills to establish rapport and to build relationships with clients, team members and stakeholders

leadership skills to gain the trust and confidence of colleagues and clients

literacy skills to communicate and articulate information and ideas clearly and effectively

organisational skills to lead the team in a methodical and organised manner and in line with to agreed timeframes

problem-solving skills to resolve problems in a systematic and positive manner and to create innovative and effective solutions

team building skills to effectively develop team spirit and morale.

Required knowledge

coaching and mentoring techniques

continuous improvement techniques and processes

enterprise culture and values

enterprise mission, business goals and standards

enterprise policies, procedures and guidelines

operational environment - customer base, company products and services

performance management policies, procedures and systems.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

acquiring and using information to the best advantage for achievement of team/project performance goals

making decisions appropriate to the achievement of team performance goals

effectively managing work to achieve goals and results

introducing and monitoring practices to improve performance

undertaking effective consultation processes

effectively using management information systems in the achievement of team performance goals and objectives

clearly and effectively communicating critical information to team, peers and management

promoting available learning methods to support team competence

knowledge of the organisational goals, values and objectives.

Context of and specific resources for assessment

Assessment must ensure:

access to workplace information and data

access to relevant legislation, standards and guidelines

access to 360 degree feedback

access to documentation relating to continuous improvement initiatives, development plans and training plans.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

direct observation of leadership style and effectiveness in the work environment

review of 360 degree feedback

review of performance management, development planning, training and team meeting minute documentation

oral and/or written questioning to assess knowledge of organisational goals, values and objectives

review of leader's self-assessment of leadership effectiveness and self-awareness.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

other management units

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Enterprise standards and values may include:

code of conduct (behaviours)

compliance with regulatory and legislative requirements

customer service charter

enterprise quality and continuous improvement processes and standards

ethical standards established by the enterprise

policies and procedures

values of the organisation

vision and mission statement

Personal presentation may include:

body language

conduct

dress standards

language

punctuality

Personal and managerial performance may include:

way the candidate manages the performance and behaviours of team members and teams

way the candidate self manages own performance and behaviours

Enterprise goals and objectives may include:

company business objectives

company standards and values

productivity and profitability objectives and targets

Unit sector

Management and Leadership - Management

This unit contains employability skills.